Product Return and Cancellation Policy - INTERNET earthRight - Solareagle
earthRight-Solareagle wants you to be pleased with your purchases and will
work with you in good faith to achieve that goal. If a product is damaged in
shipment or is otherwise delivered to you with a defect, earthRight-Solareagle
will either refund your money or replace the product. Shipping damage or
defects must be reported immediately on receipt of shipment. All packaging
must be retained for examination by the shipping agent.
Special Sale items and special order items are not returnable. Returns authorized
by earthRight-Solareagle after 10 days are subject to a re-stocking fee.
If warranty service is required product should be shipped to the nearest
warranty depot along with proof of purchase. Call earthRight-Solareagle
to obtain this information if it is not provided in the product documentation.
* Returns of defective or damaged products require a Return Merchandise
Authorization (RMA) number. You may obtain an RMA by calling
* Shipping costs are not refundable.
* Customer agrees to prepay return shipping charges and insure the
merchandise being returned.
* items must be returned in new condition, in new undamaged packaging
*Items being shipped from International locations including USA must
be shipped following the explicit directions provided otherwise additional
fees may be required.
Orders cancelled after credit card charges have been completed will be subject
to a 2.5% cancellation fee to cover the credit card company discount which
is not refunded by them.